Pergo laminate flooring sold by BRT Intertech Co.,Ltd. in Thailand carries a 10-year residential warranty and a 5-year commercial warranty, the same across every collection.

Effective 6 September 2026

1. What is covered

From the date on your receipt or delivery note, the warranty covers manufacturing defects in the product under normal indoor use, namely:

Wear through the surface layer to the decor
Abnormal fading caused by a material defect
Failure of the click locking system causing planks to separate on their own
Delamination

2. Conditions that must all be met

Installed to Pergo's instructions — see the Installation Guide, including expansion gaps around the room and the use of underlay.
The subfloor must be dry and level to the values given in the guide before laying.
Maintained as instructed — see Care & Maintenance. Never wet-mop with standing water; never use abrasive cleaners.
Indoor conditions kept within the normal residential range.
Proof of purchase kept — a receipt or delivery note showing the product and date.

3. What is not covered

Flooding, burst pipes, leaks through floor or wall, and rising damp from the subfloor
Fire, natural disaster and accident
Scratches, dents, indentation from heavy items, furniture without felt pads, and pet claws
Damage from stiletto heels, grit and sand, and hard castor chairs used without a mat
Damage from incorrect installation, or laying over a subfloor not prepared as the guide requires
Natural colour change from prolonged direct sunlight
Variation in grain and shade between planks, which is normal for a wood-decor product
Clearance stock, display samples, or goods sold as seconds
Removal labour, re-laying labour, furniture moving and other consequential loss, unless agreed in writing
Outdoor use, bathrooms, saunas, and any area with standing water

The water-resistant surface handles spills for the period stated for each range. It does not make the floor suitable for permanently wet areas.

4. How to claim

Tell us within 30 days of noticing the problem, at info@brtintertech.com or 063-220-3000.
Send proof of purchase, wide and close-up photographs of the affected area, and the range and decor name.
We may arrange a site inspection. Please do not lift or repair the floor beforehand, or the cause cannot be assessed.
Once a covered defect is confirmed, we replace the product with the same range, or the closest equivalent if it has been discontinued, pro-rated against the remaining warranty period.

The warranty is given to the original purchaser and stays with the installed area; it does not transfer to another location if the floor is lifted and moved.

5. Relationship to your statutory rights

This warranty is granted in addition to the rights you already have as a consumer under Thai law and does not limit them.

6. Warranty contact

BRT Intertech Co.,Ltd.
2991/26 Soi Ladprao 101/3, Khlong Chan, Bang Kapi, Bangkok 10240, Thailand
Tel 063-220-3000 · Email info@brtintertech.com